Terms & Conditions

Acceptance of Terms

By accessing or using the Grocki website, mobile application or related services, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use Grocki services.

About Grocki

Grocki provides a digital platform designed to make the purchase and delivery of groceries and everyday essentials more convenient.

The availability of products, delivery services and other features may vary depending on location and operational conditions.

Account and User Information

You may be required to provide certain information to use some Grocki services. You are responsible for providing accurate and up-to-date information.

You are responsible for maintaining the confidentiality of information associated with your account and for activity conducted through your account.

Orders and Purchases

When you place an order through Grocki, you agree to provide accurate information required for processing and delivery.

An order may be subject to product availability, delivery availability, verification and other operational requirements.

Product Information

We make reasonable efforts to present product information accurately. However, product descriptions, images, availability and other information may occasionally vary.

Packaging, appearance, size or other characteristics may differ from displayed images where applicable.

Delivery

Grocki may provide delivery services based on the delivery location and operational availability.

Estimated delivery times are indicative and may be affected by traffic, weather, product availability, demand, technical issues or other circumstances beyond reasonable control.

Payments

Where online payment is available, payments may be processed through third-party payment service providers.

You agree to provide valid payment information and authorize the applicable payment for your order.

Cancellation and Refunds

Cancellation, replacement and refund eligibility may depend on the specific order, product, payment method and applicable Grocki policies.

Where a refund is approved, the applicable amount may be processed through the relevant payment method or provider.

Prohibited Use

You agree not to misuse Grocki or use the service for unlawful purposes.

• Do not use the service for fraudulent activities.
• Do not attempt to interfere with the platform.
• Do not access accounts or information without authorization.
• Do not use Grocki in violation of applicable laws.
• Do not attempt to damage or disrupt our systems.

Intellectual Property

The Grocki name, branding, logos, designs, website content, application content and related materials may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute or commercially use such materials without appropriate authorization.

Third-Party Services

Grocki may integrate or rely on third-party services such as payment providers, mapping services, delivery partners or technology providers.

Your use of third-party services may also be subject to their respective terms and policies.

Limitation of Liability

To the extent permitted by applicable law, Grocki shall not be responsible for indirect or consequential losses arising from circumstances outside its reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

Changes to These Terms

Grocki may update these Terms & Conditions from time to time. Updated terms will be published on this page.

Your continued use of Grocki after changes are published may constitute acceptance of the updated terms, subject to applicable law.

Governing Law

These Terms & Conditions shall be interpreted and governed in accordance with applicable laws and regulations.

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